Dear Sir/Madam,
We provide complete and thorough services that cover the entire project, including initial consultation，project design, factory visits, machine production, shipping, after-sales feedback, and customer complaints, etc. to ensure that we provide you the most professional service and technical support.
-
Stock Up Check
We place machine production order to production department and procurement department against purchase order, including machine model, quantity, configuration and accessories.
-
Quality Inspection
After production is finished, the quality inspector will check machine quality and keep records. If there is any problem, the equipment shall be returned to production department for rectification.
-
Packing List Check
Before the machine is shipped, we will check the packing list again, and each wooden box will be attached with packing list and customer contact information.
-
Package & Delivery
For packaging, we use fumigation wooden case or wooden foot packing. When loading into the container, the wooden box or equipment will be fixed in all directions to ensure that the equipment is free from any damage during transportation.
Complete Service Process
Tongji is trying its best to do everything well.
-
-
01
Professional response to customer’s inquiries
-
02
Customized solutions
-
03
Strict goods inspection and delivery
-
04
Installation and commission
-
05
Regular visits
-
06
Accessories in time
Complete and Thorough
Aftersales Service
-
Skillful Engineers Team
We have technical experts and service engineers to provide professional services to customers.
-
Quality Inspection
When the equipment is finished, it shall be inspected by quality inspector and tested with materials before shipping.
-
Quality Accessories
During the warranty period, one year from the date of commissioning, the accessories shall be replaced due to the quality problem of the equipment.
-
All-equipment Inspection
We will provide the company with the special professional all-equipment inspection service, to ensure the safe and stable operation of the equipment.
-
Regular Visit
Our engineer will visit the customer regularly and inspect the operation of the equipment on site.
We will respond customer as fast as possible
within 2 hours
working out the problem
within 24 hours
offering a solution
within 72 hours
going to production site